Question

DPD say they haven't received my parcel.

  • 7 April 2020
  • 6 replies
  • 3475 views

Userlevel 1

So I ordered a Google Pixle 3a on the 4th (A Saturday) and I got a text saying it would be delivered on the 6th and I would get a text by 11 am.

Its now 9 o’clock on Monday and still no text, and the DPD website says that they have my order details but not my package.

I understand there are delays at the moment but I really want my new phone and it would be nice to know if its going to arrive at all.

 

Thanks in advance

Matthew

 


6 replies

Userlevel 3
Badge +5

Hi @Matthew_Waite 

Due to the current situation surrounding COVID-19 there may be some delays with your order. 

It looks like your order is currently being processed. 

Please check the tracking as it will give you the most up to date information. 

Any issues please get back in touch. 

 

Aklima 

 

Userlevel 1

Thanks @AklimaRahman 

I was just wandering if the delay was because there arent any staff in the shops ton actually process my order. 

Do you know if there are staff still going in to send it out or will i be waiting till the end of quarantine? 

Userlevel 3
Badge +5

@Matthew_Waite 

Orders are still being processed from our warehouse.  

I should expect you have your order in the next few days. 

However with the upcoming bank holiday this may add to the delay. 

 

Aklima 

Userlevel 1

Okay.

Thank you!

Userlevel 1

@AklimaRahman I still haven't received any updates about my phone, the dpd site still displays the same information. Any help would be good.

Userlevel 3
Badge +5

@Matthew_Waite 

I have sent you a private message with more information. 

 

Regards 

 

Aklima

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