I tried phoning customer services. Closed.
I have spent an hour on live chat, no answer. Despite having an order reference number.
Twitter told me to come here.
can anyone help?
help! my order seems to have disapeared!
Hi
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
RegardsÂ
Aklima
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