Delivery & Returns

Everything you need to know about our delivery process, including next day delivery on our phones.

  • 113 Topics
  • 538 Replies

113 Topics

Annmarie Coultous
Newbie
Annmarie CoultousNewbie
asked in Delivery & Returns

my order

I signed up to get a contract phone 5 days ago. I have had email saying the phone was out of stock and I havet heard anything from anyone about it. I have tried logging in but it asks for my id mobile number I dont have one. 

1
Tyler
iD Mobile Employee
5 days ago
Jimmy4e678
Newbie
Jimmy4e678Newbie
asked in Delivery & Returns

Sim Card not arrived

I ordered my new Sim Card 27th March 2024 and it has not arrived which has been 5 working days ago. 

1
Tyler
iD Mobile Employee
5 days ago
whatever1
Civilian
whatever1Civilian
asked in Delivery & Returns

Faulty Iphone 15

So  I recieved my order the 9 of March, I used phone for a while and battery can’t last even 3h with also huge keyboard usage problemsI chat to ID Mobile to return and I get a return number but any email confirmation or information, I over ask and I got said I can return and cancel contract and get refundBut it seems and I feel like I will return phone, I will lose phone, expensive screen protector and I will get a bill of it losing all and being in problems for get a BROKEN PHONECan I get clear what to do? Thank you

1
Kash
iD Mobile Employee
17 days ago
H
Rookie
HelenmiggsRookie
asked in Delivery & Returns

Missing phone from DPD delivery

Not sure if anyone from ID mobile monitors this but I need to speak someone urgently. I took delivery of a new phone today and when I opened the (sealed) box the phone itself was missing; it was delivered by DPD and it looks like the bag it came in was tampered with (not that I really notice because I wasn't;t expecting the box to be empty). Anyone got any ideas how I can speak to an actual human being and not the ChatBot? Thanks.

16
Tom
iD Mobile Employee
1 month ago
Jay0910
Newbie
Jay0910Newbie
posted in Delivery & Returns

No email confirmation

Help with my order please

6
Tyler
iD Mobile Employee
2 months ago
D
Newbie
David MurphyNewbie
asked in Delivery & Returns

No Sim card received after 8 days

Hi, I still have not received my sim card after buying a sim only deal from you.  I online purchased 8 days ago and have several emails welcoming me and direct debit has been set up but still no sim card received.  

2
Tyler
iD Mobile Employee
2 months ago
J
Civilian
jasonleakeCivilian
asked in Delivery & Returns

I want to leave iD Mobile

I’ve tried to make contact via the online chat but time seems to be increasing in the queue. I’m in the 14 days cooling off period and would like to cancel my account and leave please.

4
Tom
iD Mobile Employee
6 months ago
G
Civilian
Gina CampbellCivilian
asked in Delivery & Returns

my sim card has not arrived and 2 direct debits have been setup

Sim card hasn't arrived, contract started on the 24th May. Now  2 direct debits have been set up and sent out to me ,one to come out on the 23rd of every month and the 7th of every month 

7
Kash
iD Mobile Employee
6 months ago
M
Newbie
M CHESSONNewbie
asked in Delivery & Returns

sim card not received

hi have placed an order for a sim only card .i have not recived anything to say my card will posted or anything in my email.i have printed out the contractplaced the order on the 18th of may its now the 24th

18
Kash
iD Mobile Employee
6 months ago
S
Rookie
Stevio777Rookie
asked in Delivery & Returns

Can I return a purchase made via Mobiles.co.uk to Currys?

Hi I bought my iphone 14 pro thru Mobiles.co.uk Can I return it by taking it into Currys?

19
Mohammed
iD Mobile Employee
8 months ago
Blake Muir
Newbie
Blake MuirNewbie
asked in Delivery & Returns

Free earbuds

Hi there, when I first got contract with you was I ment to receive any ear buds off you? I could of swore I click image with the ear buds next to the phone. Can you please check?Many thanks Blake muir

4
Tom
iD Mobile Employee
8 months ago
H
Newbie
HelenamathiesonNewbie
asked in Delivery & Returns

CAncelling in my 14 day cooling off period

I signed the contract on Saturday but realised I was unable to leave my current provider with out a huge payoff so need to cancel  I do not have an account, phone or mobile number so no way to cancel via the automated channels Please can someone advise how i go about cancelling ASAP

2
Mohammed
iD Mobile Employee
8 months ago
Annie Richardson Flanagan
Newbie
Annie Richardson FlanaganNewbie
asked in Delivery & Returns

phone not delivered

Hi, I’ve upgraded my phone. Dpd tried to deliver whilst I was at work Friday and I was unable to change the delivery time. They then said they would be back Monday so after making myself Available on Monday they then tried to deliver Saturday which I was unaware of and was out! Dpd website isn’t letting me rearrange the parcel as it says it has gone back to curry’s. I’ve had no email from anyone to rearrange this parcel and there isn’t a person I can call on this website. How are you supposed to get help! many clues ? 

4
Mohammed
iD Mobile Employee
8 months ago
Julie Johnstone
Newbie
Julie JohnstoneNewbie
asked in Delivery & Returns

DPD delivery problems

Has anybody else had problems with dad delivering their phone, it’s should of come Saturday, waiting in then at 6pm said they would deliver yesterday Sunday but not heard anything from them since Sat. I’m not getting bill for first month payment and not even got the phone yet, annoying 😡😡

15
andewhite
Legend
8 months ago
R
Newbie
RachellaNewbie
posted in Delivery & Returns

missing sim card delivery

My sim hasn't arrived from over a week ago

10
CatherineR92
Rookie
8 months ago
A
Newbie
aldoHNewbie
asked in Delivery & Returns

Cancel in cooling off period before number transferred

Hi,I just signed up to ID Mobile sim only and received my sim yesterday.  On trying it at both home and work the signal is worse than my current provider (Talk Mobile) and so I am starting to think there is no point changing provider and i would like to cancel within the 14 day cooling off period. When i signed up i submitted my PAC and my number is due to port over on Friday.  if I cancel my contract with ID today/tomorrow will that automatically cancel the number port?  what I don’t want to happen is to cancel ID then the number still transfer and I end up losing my number.  But hopefully if I cancel today then this wouldn’t be a risk?Thanks 

7
Kash
iD Mobile Employee
8 months ago
I
Newbie
I needto leaveNewbie
asked in Delivery & Returns

Charged for leaving but im in cooling off

I am requesting to move my number to another provider therefore cancelling my contract. I am in my 30 day cooling off period but I have an estimated final bill of £150.Can you please ensure I do not get charged the 12 month line rental. 

9
Mohammed
iD Mobile Employee
8 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

How can I log in any complaint I have some issue with my new contract phone been returned and ask for refund my upfront and extra charges they advise me to ask carphonewarehouse and carphonewarehouse advise me to ask ID mobile with your refund 

37
Mohammed
iD Mobile Employee
9 months ago
M
Newbie
mackmudgeNewbie
asked in Delivery & Returns

Placed order but no emails recieved

I’ve placed an order, setup the direct debit, entered PAC code and selected date to transfer and recieved and downloaded the contract as a PDF file, but haven’t recieved any kind of confirmation email of any kind. Is this normal, and if not how can I fix this?

1
Mohammed
iD Mobile Employee
9 months ago
Samuel Cottam
Newbie
Samuel CottamNewbie
asked in Delivery & Returns

order is processing, what does this mean?

I placed an order and it says order processing what does this mean ??

1
Mohammed
iD Mobile Employee
9 months ago
Petar Ivanov
Civilian
Petar IvanovCivilian
posted in Delivery & Returns

Tracking my delivery

Hello, this morning i order iPhone 14 pro max  and i don’t know anything about my order when will be delivered or if  I’m accepted for contract with ID mobile as I don’t have any email  send to my email.  I have just order number that I screenshot, nothing else.  Thanks. 

2
Kash
iD Mobile Employee
9 months ago
ktulu
Newbie
ktuluNewbie
asked in Delivery & Returns

Lost SIM card

Y lost my sim contract and l want to order a new sim

11
Mohammed
iD Mobile Employee
9 months ago
Julie Daley
Newbie
Julie DaleyNewbie
asked in Delivery & Returns

No contact from ID & No delivery

I ordered a new phone last week. Was showing in stock. I have confirmation of order but nothing since then? DPD are unable to trace.getting very frustrated trying to find out where the order is. 

2
Mohammed
iD Mobile Employee
9 months ago
D
Civilian
Dadof2Civilian
asked in Delivery & Returns

My SIM hasn't turned up after 4 full working days and I have no tracking information

My SIM was ordered on Tuesday 30/05 and  I received an email saying it was processed and that “Our delivery partner should be in touch with your delivery and tracking information shortly.” Not had any tracking information sent through to me and no SIM delivered. Tried using live chat but that doesn’t work! Help!

11
Mohammed
iD Mobile Employee
9 months ago
H
Civilian
Hanfor0Civilian
asked in Delivery & Returns

cancel new plan

Hi there, 11 days ago, I upgraded my plan but I really don't like the new phone. I'd like to cancel the new plan and return the phone please. How can I do this?

1
Siân
iD Mobile Employee
10 months ago
Terms & Conditions
Why iD Mobile?