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Is Live Chat even working?

  • 18 September 2020
  • 1 reply
  • 34 views

I just ordered my upgrade but my bank needed to verify my identity before allowing the transfer and told me the original payment was declined.  I received an order confirmation email from iDmobile but the Upfront Payment is not showing up under my pending transactions.  I just wanted to contact someone who can tell me if my order has gone through or not but I seem to be unable to do this.  Live Chat seems to be unavailable, the page is just blank other than a link to the Community page.  There is also no contact telephone number.  Should it honestly be this hard to ask a question as simple as this?

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Best answer by Ryan 20 September 2020, 13:58

Hi @luke_as,

We’re sorry to hear about the trouble with our Live Chat Team. The button should appear and we would recommend clearing browser cookies before trying again.

We will arrange for our Support Team to PM you now in regards to your order.

Ryan

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Userlevel 7
Badge +9

Hi @luke_as,

We’re sorry to hear about the trouble with our Live Chat Team. The button should appear and we would recommend clearing browser cookies before trying again.

We will arrange for our Support Team to PM you now in regards to your order.

Ryan

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