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my new phone - order progress update

  • 30 October 2020
  • 4 replies
  • 90 views

I placed a order last night and still haven’t received my email to confirm I got the phone and you have taken money out of my bank I would like to know what’s happening please 

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Best answer by Kevin 30 October 2020, 18:28

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Hello there I placed my order yesterday and you have taken the money out of my bank but haven’t told me if I have received the phone please can you let me know what is happening thank you 

Userlevel 4
Badge +10

Hi @Georgia2022 

I’ve merged both your posts here in one place.

Have you had any updates over the course of today since you originally posted?  Or spoken to our Live Chat Team at all?

Depending on when you ordered last night, and if the phone was in-stock on our website.  Then you should usually see the phone dispatched within 24 hours at the most.

Be sure to check your junk/ spam folder to see if any updates went there incorrectly too.

 

 

hello there yes thank you I got my conformation email thank you for getting back to me 

Userlevel 5
Badge +6

Glad to hear this, @Georgia2022! Hope you’re enjoying life with your new phone :)

 

Thank you,

Rory

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