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My SIM has not arrived

  • 12 September 2020
  • 1 reply
  • 18 views
J
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I was hoping to join ID mobile but I am getting so disillusioned before I start. Why is there no phone service? Why is there no live chat? Why does the irritating ‘bot’ not have a clue?

Bought a sim only deal on Sunday. It still hasn’t arrived. My son ordered one on Wednesday and it’s here today. 
 

I have until 20th to leave EE before they charge me another month and I’m wondering whether staying with them would have been a better idea. 
 

Can you improve my poor impression of your service or should I vote with my feet? 

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Best answer by Mohammed 14 September 2020, 15:58

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Mohammed
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Userlevel 7
Badge +10

Hello @JoLush ,

I’m really sorry to hear that.

We’ll get a PM sent over so we can get a replacement SIM issued to your right away.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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