Question

new sim not arrived

  • 24 November 2020
  • 3 replies
  • 15 views
J
Rank

I've ordered 2 sim cards which are 2 different monthly amounts, only one of which has come so far,  how can I tell which one has come? Is it the £6 a month plan or the £10, a month plan? 

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Jojo217,

You can first pop the SIM into the phone to determine the phone number (text a friend or family and ask them to tell you or check the packet the SIM came in).

 

Then head to https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount to register.

Once logged in, you’ll see the plan and then you'll know.

 

Can you confirm if the SIM has since turned up or you still need a replacement?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I've sorted the sim card that has come which is the £10 a month plan and also transferred number over but I still haven't received the £6 a month plan sim card 

Michelle
Rank
Userlevel 5
Badge +8

Hi @Jojo217 

 

We’ll send you a PM so that we can take a look into your order and missing SIM card.

 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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