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No SIM delivered after 2wks. So cant register. So cant request new delivery. Tried 0333 003 7777, no option to speak to someone. Waited for a live chat to become free for about 40mins. What do I do?

  • 15 August 2020
  • 2 replies
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No SIM delivered after 2wks. So cant register. So cant request new delivery. Tried 0333 003 7777, no option to speak to someone. Waited for a live chat to become free for about 40mins. What do I do?

Thanks.

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Best answer by Will 16 August 2020, 15:57

Hi @Tim123

 

I see we have sent you a Private Message now. If you could post those questions there, we’ll get each of them sorted for you.

 

Will

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2 replies

Please could I have a way of directly contacting ID mobile, to 1) see if I can get a SIM delivered, 2) enquire about not getting charged for the duration I havent had a SIM, or failing those 3) cancel my direct debit and have a refund as I have not received a SIM, nor activated an account.

Thanks in advance.

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Hi @Tim123

 

I see we have sent you a Private Message now. If you could post those questions there, we’ll get each of them sorted for you.

 

Will

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