I believe I have order a now sim card for my phone, this was about a week ago now. At the time i put all the necessary information in and 1p was taken from my account as expected. However i never received any email conformation (it isn’t in my junk or spam either) and it still hasn't arrived. This leads me to think that i haven't placed the order however money was taken out of my account. So I’m wondering what the necessary step are to sort this out.
Best answer by Mohammed
The 1p is a verification amount and this is automatically refunded in 3-5 working days.
Have you not received this yet?
In regards to your order, it’s sounding like this may not have been successful.
I’ll get a PM sent so we can track this for you.