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order confirmation not received

  • 2 September 2020
  • 1 reply
  • 79 views

I believe I have order a now sim card for my phone, this was about a week ago now. At the time i put all the necessary information in and 1p was taken from my account as expected. However i never received any email conformation (it isn’t in my junk or spam either) and it still hasn't arrived. This leads me to think that i haven't placed the order however money was taken out of my account. So I’m wondering what the necessary step are to sort this out. 

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Best answer by Mohammed 4 September 2020, 14:04

Hello @jared,

The 1p is a verification amount and this is automatically refunded in 3-5 working days.

 

Have you not received this yet? 

In regards to your order, it’s sounding like this may not have been successful.

 

I’ll get a PM sent so we can track this for you.

 

Mohammed

 

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Userlevel 7
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Hello @jared,

The 1p is a verification amount and this is automatically refunded in 3-5 working days.

 

Have you not received this yet? 

In regards to your order, it’s sounding like this may not have been successful.

 

I’ll get a PM sent so we can track this for you.

 

Mohammed

 

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