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order confirmation not received

  • 2 September 2020
  • 7 replies
  • 440 views

I believe I have order a now sim card for my phone, this was about a week ago now. At the time i put all the necessary information in and 1p was taken from my account as expected. However i never received any email conformation (it isn’t in my junk or spam either) and it still hasn't arrived. This leads me to think that i haven't placed the order however money was taken out of my account. So I’m wondering what the necessary step are to sort this out. 

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Best answer by Mohammed 4 September 2020, 14:04

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7 replies

Userlevel 6
Badge +8

Hi @coconuthead & @Lbeanz,

 

Have each of you checked your Junk and Spam emails to see if any confirmation has been sent to you?

 

Will

Hello, I have no received my order, It has been 5 days, no sim card or phone has arrived. I have started getting billed from Saturday, will this money be refunded?

 

i believe i ordered an i phone 12 thurs 26 /11/22 the 1p is show as pending in my account however no confirmation has been sent i. have i ordered an i phone or not

Userlevel 7
Badge +10

Hello @Matthewbishop19,

I’ll send you a PM now so we can look into this for you.

 

Mohammed

 

Userlevel 1

Could someone please tell me if my order is complete 

Userlevel 6
Badge +8

Hi @Andy H,

 

Confirmation usually takes about an hour. Did you get it in the end?

 

Will

Userlevel 7
Badge +10

Hello @jared,

The 1p is a verification amount and this is automatically refunded in 3-5 working days.

 

Have you not received this yet? 

In regards to your order, it’s sounding like this may not have been successful.

 

I’ll get a PM sent so we can track this for you.

 

Mohammed

 

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