I believe I have order a now sim card for my phone, this was about a week ago now. At the time i put all the necessary information in and 1p was taken from my account as expected. However i never received any email conformation (it isn’t in my junk or spam either) and it still hasn't arrived. This leads me to think that i haven't placed the order however money was taken out of my account. So I’m wondering what the necessary step are to sort this out.
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