Solved

Order for new contract on 25 July - still no phone

  • 13 August 2020
  • 5 replies
  • 91 views

I recommended ID to my elderly dad, given myself, my husband and my daughter all have contracts with and have had for years with no issues. 
He ordered the phone on 25 July and has had nothing since his confirmation. 
He can’t get through on live chat or phone. I initially reassured him that it would be stock/delivery delays due to covid, but this is far too long a wait. 
Can someone advise what is going on? I really regret making the recommendation now. 
Order number 112441258

icon

Best answer by Will 16 August 2020, 14:18

View original

5 replies

Userlevel 6
Badge +10

Hi @louiseinman,

This is not good to hear. If there has been no contact since placing the order, it could be a case of the phone not being in stock or something like a security check has stopped the order.

Do you have power of attorney over their affairs? If not, we would need the named account holder to contact us here directly if it is not yourself of course.

Ryan

I do have lasting power of attorney, yes, although he did set up the account himself.

Louise

Userlevel 6
Badge +8

Hi @louiseinman, if we were to request proof of this, would you have that and be able to email us a copy of it?

 

If so, we’ can send you a PM and discuss this with you on his behalf.

 

Will

Yes I would
Louise

Userlevel 6
Badge +8

Thanks @louiseinman,

 

I’ll drop you a Private Message now.

 

Will

Reply


Why iD Mobile?