Hello,
I placed an order for a mobile phone last week, they sent me an email that there might be some wrong information that they need to double check and someone will call me.
No one has called and the information from banking to address was all correct. I’m an existing customer with ID Mobile and was looking to get my wife transferred too. But this experience has let me down.
Please can you look into this? As live chat isn’t working neither I can talk to someone over the phone.
Hi
Welcome to the iD Community.
So sorry about the trouble you’ve had .
Please contact our Live Chat team who are able to look into the issue for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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