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phone been redirected back to carphone warehouse

  • 13 November 2020
  • 1 reply
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M
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Hi hope you can help i am new to id mobile and purchased a phone on the 9th november online, I received all confirmation and a tracking number which was sent out on the 10th but then never reached to my adress as its was called back by carphone warehouse. I am really concerned as an upfront payment of 49.99 was taken out and i have received confirmation of direct debit yet i have no phone still. I am unable to contact any one through id as you need to enter an id mobile number which i do not yet have. Please can some one help? thankyou mark

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Best answer by Kevin 13 November 2020, 17:13

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Kevin
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Hi there @marski 

Was the purchase originally made from ourselves? 

or Carphone Warehouse?  If it’s Carphone Warehouse, could you reach out to them: https://selfhelp.carphonewarehouse.com/SelfHelp/request.do?forward=contactus

I hear their Social Media Team are usually a good shout via the Facebook or Twitter for Carphone Warehouse.

 

If it’s not ordered through Carphone Warehouse and was ordered from our own website then you could either speak to our Live Chat Team or we could send you a private message if needed?

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