Question

phone not delivered from upgrade

  • 14 October 2020
  • 1 reply
  • 30 views
J
Rank

I ordered a new phone via upgrade yesterday

i was told next day delivery

it has not arrived

I can’t get hold of a human at ID. All i get is Chatbot which can’t tell me where my delivery is

I have an order number but no DPD reference

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1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hello @jamie300,

Sorry to hear that.

Has your device since been delivered?

Does the app show the new plan you’ve upgraded to?

What device did you order for the upgrade?

 

Mohammed

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