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Replacement ID for stolen phone

  • 25 March 2019
  • 2 replies
  • 169 views

I really need help please.

My phone was stolen a few weeks ago and I blocked the sim immediately. Now I really need a replacement sim for my replacement phone which I have just bought.

I am not able to call the help number without a sim and I cannot access the online chat to talk to someone because I am abroad and the website is blocked for me. It is now urgent because I cannot access any of my banking apps etc on this new phone because they all text my number a code.

Please can the replacement sim be sent to my home address ASAP. I can privately email you my number/ DOB/ address.

Thanks

Emily
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Best answer by Ryan 25 March 2019, 15:50

Hi @Emilypip,

We can have a SIM card sent out to your home address, ready for when you're back in the UK.

Please can you send us an email to CommunitySupport@idmobile.co.uk so we can have one sent out? Please include your community username, your full name, full address, date of birth and phone number.

Thank you,
Ryan
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Hi @Emilypip,

We can have a SIM card sent out to your home address, ready for when you're back in the UK.

Please can you send us an email to CommunitySupport@idmobile.co.uk so we can have one sent out? Please include your community username, your full name, full address, date of birth and phone number.

Thank you,
Ryan
Hi Ryan,

Thank you, I have now emailed that information across.

Thanks,

Emily

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