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Replacement ID for stolen phone

  • 25 March 2019
  • 2 replies
  • 366 views

I really need help please.

My phone was stolen a few weeks ago and I blocked the sim immediately. Now I really need a replacement sim for my replacement phone which I have just bought.

I am not able to call the help number without a sim and I cannot access the online chat to talk to someone because I am abroad and the website is blocked for me. It is now urgent because I cannot access any of my banking apps etc on this new phone because they all text my number a code.

Please can the replacement sim be sent to my home address ASAP. I can privately email you my number/ DOB/ address.

Thanks

Emily
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Best answer by Ryan 25 March 2019, 15:50

Hi @Emilypip,

We can have a SIM card sent out to your home address, ready for when you're back in the UK.

Please can you send us an email so we can have one sent out? Please include your community username, your full name, full address, date of birth and phone number.

Thank you,
Ryan

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2 replies

Userlevel 6
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Hi @Emilypip,

We can have a SIM card sent out to your home address, ready for when you're back in the UK.

Please can you send us an email so we can have one sent out? Please include your community username, your full name, full address, date of birth and phone number.

Thank you,
Ryan

Hi Ryan,

Thank you, I have now emailed that information across.

Thanks,

Emily

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