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Replacement SIM

  • 8 September 2018
  • 1 reply
  • 365 views

Im on a sim only contract that has a micro SIM, I'm getting a new phone that takes nano and was wondering if you can get a new different size SIM, but keep contract and number ?
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Best answer by Mohammed 10 September 2018, 15:19

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Hello @Pete.botterill,

Welcome to the iD Community.

Have you tried taking a look at the SIM card itself?

Our SIM's (or at least our new SIM's) are 3-in-1 SIMS where you can pop out the size smaller if required.

If you're on a Micro-SIM, you should be able to pop out the Nano version.

If this is possible, you'll be able to see the cutouts of it.

Not to worry if you've got an older SIM, let us know by contacting our Live Chat Team and we can issue a replacement. (This will be a blank SIM, but we can swap over your plan, number etc to the new SIM, manually).


If you're still having issues, give us a shout here.

Mohammed

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