Hello, I cannot start a live chat on the website to return a newly purchased phone, is there another way I can start the return process?
Hi
Could you please explain why you are unable to do this?
Ensure all pop ups are enabled.Â
RegardsÂ
AklimaÂ
HiÂ
Could you please explain why you are unable to do this?
Ensure all pop ups are enabled.Â
RegardsÂ
AklimaÂ
I click the button and nothing happens on any browser.
Â
Edit: I’ve asked other people to try the link and it doesn’t work for them either, can you let me know how I can get a chat started please?
Hi
Please try to access this via the iD mobile website and going into contact us.Â
Please sure pop ups are enabled.Â
RegardsÂ
Aklima
Can you try it to confirm it works? I’ve had three different people try and live chat doesn’t work for them either
Hi
Please be assured this does work.Â
Ensure pop ups are enabled.Â
Â
Thanks
I can’t get live chat either!
I have a faulty phone I need to return.
Want to post back today and get replacement asap.
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
Reply
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