Question

SIM card delivery

S
Rank

Hi iD,

I successfully ordered a new SIM card on 15th May and I am still awaiting delivery.

The Direct Debit has been set up too.

Is there a delay in getting SIM cards out?

Thanks,

Simon

Manchester

3 replies

A
Rank
Userlevel 3
Badge +5

Hi, @sckennedy 

You could experience some delays due to the bank holiday and COVID-19. 

Can you please confirm when you ordered? 

Thanks

 

Please do not message me directly, as this is currently not being monitored.
S
Rank

Hi,

I ordered the SIM on 15th May and received confirmation on 16th May (10 days ago) that the SIM had been despatched.

Many thanks,

Simon

P
Rank
Userlevel 4
Badge +2

Hi @sckennedy 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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