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sim card has not arrived


I was advised that my SIM card had been dispatched on 18th August and it has still not arrived?!

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Best answer by Mohammed 28 August 2020, 15:54

Hello @Miagrace,

 

Sorry to hear your SIM still hasn’t arrived. It sounds like this is lost in the post.

I’ll get a PM sent over so we can look into this.

 

Mohammed

 

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10 replies

Userlevel 7
Badge +9

Hello @Miagrace,

 

Sorry to hear your SIM still hasn’t arrived. It sounds like this is lost in the post.

I’ll get a PM sent over so we can look into this.

 

Mohammed

 

My sim has not arrived. 

Its been over a week. 

Account No XXXXXX

Userlevel 5
Badge +6

Hi @Stuart_mac,

 

We’ll send you a Private Message now to see about getting you one sent out ASAP.

 

Will

How…..

email…. I can’t log on to get help without a SIM it’s been 10 days 

can you tell me when it was sent. 

Or send a replacement ASAP. 

 

Userlevel 5
Badge +6

Hi @Stuart_mac,

 

I’ve replied to your Private Message. Once we have the correct information, we’ll send out a new SIM card for you.

 

Will

SIM card arrived but doesn’t work. 

Have already tried all advice from I D community.  Wipe sim, different device etc. 

Can you send me a replacement ASAP. 

I also need a new security code as one sent does not work either

Userlevel 7
Badge +9

Hello we’re glad that the new SIM card has arrived.

However, this SIM will be inactive and needs to be activated first.

 

Have you tried activating this on https://www.idmobile.co.uk/help-and-advice/your-sim-card

If you still have issues, just send us a message via our PM and we’ll assist.

 

Mohammed

 

Userlevel 1

I placed a SIM only order last week. I’ve received several emails since but the SIM has not arrived.

Userlevel 2

The post has been really hit and miss these days because of the pandemic. This could be causing delays to SIM cards being dispatched 

Userlevel 5
Badge +6

Hi @JLu,

 

Has the SIM arrived yet?

 

Will

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