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sim card has not arrived

M
Rank

I was advised that my SIM card had been dispatched on 18th August and it has still not arrived?!

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Best answer by Mohammed 28 August 2020, 15:54

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10 replies

JLu
Rank
Userlevel 1

I placed a SIM only order last week. I’ve received several emails since but the SIM has not arrived.

Will
Rank
Userlevel 6
Badge +8

Hi @JLu,

 

Has the SIM arrived yet?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank
Userlevel 1

The post has been really hit and miss these days because of the pandemic. This could be causing delays to SIM cards being dispatched 

S
Rank

My sim has not arrived. 

Its been over a week. 

Account No XXXXXX

Will
Rank
Userlevel 6
Badge +8

Hi @Stuart_mac,

 

We’ll send you a Private Message now to see about getting you one sent out ASAP.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

How…..

email…. I can’t log on to get help without a SIM it’s been 10 days 

can you tell me when it was sent. 

Or send a replacement ASAP. 

 

S
Rank

SIM card arrived but doesn’t work. 

Have already tried all advice from I D community.  Wipe sim, different device etc. 

Can you send me a replacement ASAP. 

I also need a new security code as one sent does not work either

Will
Rank
Userlevel 6
Badge +8

Hi @Stuart_mac,

 

I’ve replied to your Private Message. Once we have the correct information, we’ll send out a new SIM card for you.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Hello we’re glad that the new SIM card has arrived.

However, this SIM will be inactive and needs to be activated first.

 

Have you tried activating this on https://www.idmobile.co.uk/help-and-advice/your-sim-card

If you still have issues, just send us a message via our PM and we’ll assist.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Hello @Miagrace,

 

Sorry to hear your SIM still hasn’t arrived. It sounds like this is lost in the post.

I’ll get a PM sent over so we can look into this.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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