Sim Card hasnt arrived?

  • 3 May 2020
  • 7 replies

Hi, I’ve had a letter on the 24/04/20 confirming the set up of my direct debit. However I am yet to receive my SIM card. Due to Covid 19 safety measures I cannot get in touch with anyone to help solve this issue! I am being charged for a SIM card that I haven’t used. 

7 replies

Userlevel 3
Badge +5

Hi @Tash.S.97 

Sorry to hear this.

I have sent you a direct message with more information. 



Userlevel 1

Same situation here and nobody care ... hard to get in touch with them

Userlevel 6
Badge +9

Speaking generally, we’d need you to contact our Live Chat Team currently.

Though I’ve DM’d you more information also to try and get you help with this.

Userlevel 1

Live chat is always offline because of Covid , i ordered something on ebay and comes after 2 days and with you for a pay monthly sim i need to wait over 6 business days ... big dislike for this

Userlevel 4
Badge +2

Hi @Shadowandrey 

I’m sorry to see this post was not responded to.

Can you please confirm if this issue has resolved?



Good Afternoon

                                   Contacted you 4 weeks ago to inform you I lost my phone, you took the necessary actions to cancel phone and sim  .A new sim was sent to me  as it was important to keep my business phone numbe  r 4 weeks tomorrow no sim card .Really need your help to resolve this issue.  Thankyou for help today

Userlevel 3
Badge +5

Hi @dickiedido 

Sorry to hear this. 

You should have received the SIM by now. 

Please order a replacement via out Live Chat team here