Hi, I’ve had a letter on the 24/04/20 confirming the set up of my direct debit. However I am yet to receive my SIM card. Due to Covid 19 safety measures I cannot get in touch with anyone to help solve this issue! I am being charged for a SIM card that I haven’t used.
Sim Card hasnt arrived?
Hi
Sorry to hear this.
You should have received the SIM by now.
Please order a replacement via out Live Chat team here.
Regards
Aklima
Good Afternoon
Contacted you 4 weeks ago to inform you I lost my phone, you took the necessary actions to cancel phone and sim .A new sim was sent to me as it was important to keep my business phone numbe r 4 weeks tomorrow no sim card .Really need your help to resolve this issue. Thankyou for help today
Hi
I’m sorry to see this post was not responded to.
Can you please confirm if this issue has resolved?
Thanks,
Pearl
Userlevel 1
Live chat is always offline because of Covid , i ordered something on ebay and comes after 2 days and with you for a pay monthly sim i need to wait over 6 business days ... big dislike for this
Userlevel 4
+10
Speaking generally, we’d need you to contact our Live Chat Team currently.
https://www.idmobile.co.uk/help-and-advice/contact-us
Though I’ve DM’d you more information also to try and get you help with this.
Userlevel 1
Same situation here and nobody care ... hard to get in touch with them
Hi
Sorry to hear this.
I have sent you a direct message with more information.
Regards
Aklima
Reply
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