SIM delivery DPD reference

  • 20 August 2018
  • 1 reply


I ordered a SIM only on 16/8/18. I was told through the LiveChat that it would be delivered today (Monday 20/8/18). I have been trying to look up Royal Mail delivery on the DPD website but none of the numbers on my emails from iD seem to work as the reference number. Could you please tell me where I can find the correct reference number and/or PM me it please? The delivery has not yet arrived.


1 reply

Userlevel 4
Badge +6
Hi JCameron12.
SIM cards are sent with Royal Mail, not DPD so you would not be able to track the delivery.

We would have expected the SIM to arrive by now so if it has not, please get in touch so we can arrange for a replacement to be sent or collected from a Carphone Warehouse store.