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Sim not arrived

  • 11 June 2019
  • 1 reply
  • 55 views

I ordered a SIM card which hasn't arrived although my bank has been charged for this. Can you PM me on my FB please?
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Best answer by Mohammed 13 June 2019, 16:26

Hey @Shirin Rahman,

Sorry to hear your SIM has not yet arrived.

Has it since arrived following your post?
If it hasn't, don't worry, we can look into this.

Please could you email us on communitysupport@idmobile.co.uk

You'll need to include your:
  • Full name
  • Full address with postcode
  • Mobile number
  • Date of birth
Please include a link to this topic and your Community username Shirin Rahman

We'll then pick this up for you as we'll need to access your account to arrange for a replacement to be issued.

Mohammed
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Hey @Shirin Rahman,

Sorry to hear your SIM has not yet arrived.

Has it since arrived following your post?
If it hasn't, don't worry, we can look into this.

Please could you email us on communitysupport@idmobile.co.uk

You'll need to include your:
  • Full name
  • Full address with postcode
  • Mobile number
  • Date of birth
Please include a link to this topic and your Community username Shirin Rahman

We'll then pick this up for you as we'll need to access your account to arrange for a replacement to be issued.

Mohammed

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