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Sim not arrived

  • 11 June 2019
  • 3 replies
  • 407 views

I ordered a SIM card which hasn't arrived although my bank has been charged for this. Can you PM me on my FB please?
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Best answer by Mohammed 13 June 2019, 16:26

Hey @Shirin Rahman,

Sorry to hear your SIM has not yet arrived.

Has it since arrived following your post?
If it hasn't, don't worry, we can look into this.

Please could you email us on 
You'll need to include your:

  • Full name
  • Full address with postcode
  • Mobile number
  • Date of birth

Please include a link to this topic and your Community username Shirin Rahman

We'll then pick this up for you as we'll need to access your account to arrange for a replacement to be issued.

Mohammed

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3 replies

Userlevel 7
Badge +9

Hey @Shirin Rahman,

Sorry to hear your SIM has not yet arrived.

Has it since arrived following your post?
If it hasn't, don't worry, we can look into this.

Please could you email us on 
You'll need to include your:

  • Full name
  • Full address with postcode
  • Mobile number
  • Date of birth

Please include a link to this topic and your Community username Shirin Rahman

We'll then pick this up for you as we'll need to access your account to arrange for a replacement to be issued.

Mohammed

Hi,  I  am inquiring on behalf of my Mum who is 78 years old. I have been on the phone several times  since the 20/03/20, making queries about my Mum’s phone that is not working. On the 23/03/20,  I managed to sort out a new SIM card and change my address. I was told the sim will be delivered in 3 days. Today is the 30/03/20  and Mum has  not received this sim.

Since we are now on lock down, I am concerned for my Mum’s wellbeing.

Please help.

DELETED PERSONAL INFORMATION

Userlevel 7
Badge +9

Hello @KimDargle,

 

We’d need your mum to speak to us directly as she’s the account holder. SIM cards usually take 2-3 days to arrive via Royal Mail, it’s likely it’s just delayed a little.

 

If she can get in touch with us via Social Media, LiveChat we can pick this up with her directly.

Mohammed

 

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