Question

sim not delivered

  • 5 October 2020
  • 1 reply
  • 8 views

Placed an order a week ago for a Sim for my mum, it still has not been delivered. Tried to call you but your call centres are closed. What can I do?


1 reply

Userlevel 4
Badge +10

Hi there @Jackig.  Terribly sorry to hear your order has yet to be delivered.

Sim’s would take no more than 2-5 days on average.
 

We’ll be able to help with this here.  Was the order in question placed under your name or your mum’s?

If it’s in your name we’ll send you a private message to get a replacement sorted.
 If it’s in your mothers, then we’d need her to reach out to us here.

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