Question

SIM not received

  • 8 June 2020
  • 1 reply
  • 30 views
BA73354
Rank

Hi,

I signed up for a SIM only plan on 22nd of May, received email confirmation on the same day that my SIM has been dispatched. Till date I have not received the SIM and its been more than 2 weeks now, what I did promptly receive via post that I had successfully setup my direct debit. I am porting my existing number from my current provider and the PAC code I have is about to expire soon. I would like help on how my SIM can be sent as soon as possible and via priority delivery and how will I be able to contact idmobile to make the porting request. I would like the SIM to be dispatched to a different address this time for delivery.

Need someone to respond to this asap.

 

Thanks

Bilal

1 reply

P
Rank
Userlevel 4
Badge +2

Hi @BA73354 

Welcome to the iD Community.

Sorry your SIM has not arrived.

Please contact our Live Chat team who can send you a replacement SIM.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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