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Sim not received but bill already arrived!

  • 12 February 2020
  • 1 reply
  • 82 views

Hi, I ordered the Sim on the 4th Feb but it has not arrived yet. The notification of the direct debit has arrived (same address) so it would seem to be lost. Can you send another one. 

 

C

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Best answer by Mohammed 13 February 2020, 13:00

Hello @Craigthebroom,

Email us onand we will issue you with a replacement SIM.

 

We’re not able to do this from this platform as we need access to your account.

 

Please include a link to this post (or your Community username Craigthebroom so we can locate this topic).

Please also include your:

  • Full name
  • Full address with postcode
  • Date of birth
  • Mobile number

Mohammed

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Userlevel 7
Badge +9

Hello @Craigthebroom,

Email us onand we will issue you with a replacement SIM.

 

We’re not able to do this from this platform as we need access to your account.

 

Please include a link to this post (or your Community username Craigthebroom so we can locate this topic).

Please also include your:

  • Full name
  • Full address with postcode
  • Date of birth
  • Mobile number

Mohammed

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