undelivered sim card

  • 16 April 2020
  • 6 replies

hi my simcard has not yet been delivered 

6 replies

Userlevel 3
Badge +5

Hi @klein2020 

Sorry to hear this. 

When was the SIM ordered? 

Due to the bank holiday and COVID-19 we are experiencing some delays. 




i ordered it on 9/04/2020

Userlevel 3
Badge +5


I would allow longer for the SIM to be delivered due to the bank holiday. 



ok thanks for the reply i wait for it

I have the same issue too!  It’s been almost two weeks.  Given my previous supplier messed up seriously and gave my number (which I’ve had for over 10 years) to someone else to use whilst I was paying for that use, I’m understandably nervous!)

I’m being billed and getting mail, just no SIM...

Would help to be able to speak to someone rather than use this forum...

Userlevel 4
Badge +2

Hi @slaine1974 

Welcome to iD Community.

We’re so sorry about the wait , but can always send out another SIM for you.

Please contact our Live Chat team who can send you a replacement SIM

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.