upgrade issue

  • 14 September 2020
  • 1 reply

I had recently upgraded my phone through id, once the phone had arrived i decided i wanted to return it. I had spoken go carephone warehouse to return the phone to them but they said it must be given back to id. 

I was wondering how to return my phone back to Id , aswell as whether my phone will return to my old contract and i will still be eligible for an upgrade.

1 reply

Userlevel 7
Badge +9

Hi @Moisman1969,

Thank you for getting in touch; sorry to hear that you want to return your phone. If you made your purchase from us directly rather than through a Carphone Warehouse store then we will need to set up a return for you. Did you buy from us or from Carphone Warehouse?

You can speak to our Live Chat Team here to ask them to set up a return for you. Please let us know how things go.