I ordered an upgrade phone on Wednesday at around 2pm and I have received the order email with the reference number and it said I would receive another email in 24 hours but I've not even received that. It's now friday and I still dont have my new phone. Please help.
Best answer by Rory
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Hi
You’ll need to be using a desktop or laptop, rather than a mobile device.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.Â
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
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Thank you,
Rory
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