Solved

Where is my SIM?

  • 24 September 2020
  • 1 reply
  • 14 views

Hi,

I ordered a SIM card (SIM only deal) on 16th September 2020 and have received my first bill but I haven’t received my SIM card through the post! I was told to get in touch if I had not received it within 3-5 working days. As we are already well over this period and I cannot reach iD mobile either via phone, e-mail or live chat I am concerned regarding my order.

Could you let me know how I can find out if my SIM will arrive in the near future or should I cancel my order? 

I appreciate your help.
 

Best wishes, Valerie

icon

Best answer by Ryan 28 September 2020, 18:30

View original

1 reply

Userlevel 6
Badge +10

Hi @Valerina,

We are very sorry to hear that the SIM card did not arrive, as you mentioned, it should have been delivered within 3-5 working days of your order date. We will arrange for a member of our Support Team to PM you about this now.

Ryan

Reply


Why iD Mobile?