Question

agreed refund rever materialised

  • 10 March 2021
  • 1 reply
  • 32 views

Returned new phone for refund

agreed refund with chat team

never got refunded

now being chased by debt collection 

phone number in chaser emails is not active

wtf


1 reply

Userlevel 7
Badge +9

Hello @Johannesholst,

Sorry to hear that.

We’ll need to take a look into what’s been discussed with the Live Chat Team/Customer Service Team by reviewing the account.

I’ll send you a PM so we can look into this further.

 

Mohammed

 

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