I’ve started a new SIM Only contract with ID Mobile making an order online.
Obviously there’s a delivery period before the service is available for me to use.
However, ID Mobile seems to ignore this gap in service being available to use and starts charging straight away, starting the bill date from the order date.
Other networks set this date to be when the SIM is activated. Utility companies start charging when they’ve completely taken over the service. Landline, broadband, TV services start the billing date from when the service is live and available to the customer.
With the current coronavirus lockdown, deliveries are further delayed. However, I already have a bill issued, probably at least a week before I even have the SIM.
Why is ID Mobile not considering when the service becomes available for the setting of the bill start date? Why isn’t a window period given for a customer to activate their new SIM to set it as the bill start date?
This is completely unacceptable and if the bill start date isn’t adjusted for when I have actually received and inserted my SIM card into my phone, I WILL make use of the 30 day cancellation window and cancel my contract.