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Cancel order before delivery

  • 2 January 2021
  • 1 reply
  • 208 views

I need to cancel an order placed on 31/12

I cannot get through as your phone lines are closed and the live chat doesn’t work either

I need to cancel the order I placed and obtain a refund as it is clear the phone will not be delivered in time for my daughters birthday as I’ve had no communication since my order

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Best answer by Mohammed 4 January 2021, 17:45

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1 reply

Userlevel 7
Badge +10

Hello @Keeble1981,

I’m sorry to hear that.

The easiest way for us to sort this is to refuse the delivery of the order.

We’ll also PM you so we can sort this.

Mohammed

 

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