Hi, I’d like to cancel my contract.
I’ve ordered an ID Mobile SIM card trying to activate it, but it says I have to go online to activate it… I don't have service at all, and how can I go online to activate it?
So I returned to my previous provider and extended the service with them.
The problem is that I already submitted my PAC to ID Mobile. So, is there any way that you ignore this PAC submission? The SIM card that I ordered from ID Mobile does not work anyway, my phone says: “no SIM”, and “there is no problem with this iPhone device, you should contact your network provider.”
I wonder if I don’t activate the SIM card (I have no way to do so as the SIM card doesn't work in the first place), would the submission of PAC cause any problem? Will ID Mobile transfer me to ID mobile in the next working day, in which case my previous/current provider has to disconnect the service.
I would appreciate you could solve this problem, as your live chat agent/bot cannot even understand my question & situation…
ID Mobile: REMOVED (not activated)