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cancelling a deliver

  • 23 February 2022
  • 1 reply


I made a new order today for an iPhone 13 but I need to cancel the order. I have tried ringing and using the live chat, the live chat tells me they are busy and to use the id mobile app but that is the only way I can get in touch with you. Your customer service is so frustrating.


Best answer by andewhite 24 February 2022, 13:32

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Userlevel 8
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Hello @Bransphone,

There’s only online support with iD Mobile.

The fastest way to get this sorted would be via the iD Live Chat service.

Make sure you chat between 9am - 6pm, so you get a person in the iD customer support team.

Type “talk to a person” once you get connected in order to avoid the 24/7 chat-bot.

Otherwise, you can try a PM via one of their social media channels:

  1. Facebook
  2. twitter

There should be iD agents 8am - 8pm weekdays and 9am - 5:30pm weekends.

If you don’t mind waiting, then someone from iD will reply to your post in due course.

Anyway, hope you get it sorted.



Why iD Mobile?