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Question

Changing a Delivery Address

  • 29 October 2018
  • 4 replies
  • 153 views
Lulumac1994
Hi I need to change my delivery address but they say my claim is closed and when I contacted dpd they said they gave me the wrong tracking number

4 replies

Ryan
Rank
Userlevel 7
Badge +10
Hi @Lulumac1994,

I'm sorry to hear this! Are you trying to change the delivery address of an order made on our website?

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Beth Westwood
Rank

i need to change the delivery address on my order because i typed it in wrong

A
Rank
Userlevel 8
Badge +5

Hello @Beth Westwood,

If you item has been dispatched and you’ve got a tracking number you can usually change the delivery address via the delivery companies website.

If your item is out-of-stock then speak to iD to change the delivery address. Use the iD Live Chat service to get this sorted quickly.

Be sure you chat between 9am - 8pm weekdays and 9am - 6pm weekends, so you get a person in the iD customer support team.

Type “talk to a person” once you get connected in order to avoid the 24/7 chat-bot.

Good luck.

Mohammed
Rank
Userlevel 8
Badge +9

i need to change the delivery address on my order because i typed it in wrong

Hello @Beth Westwood,

Have you managed to get this resolved?

When you say you typed it in wrong, do you mean the wrong door number or entirely incorrect?

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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