Question

credit check update

  • 24 October 2021
  • 7 replies
  • 110 views
A
Rank
Userlevel 1

Hi, 

 

I placed an order on Thursday for a pay monthly phone and got an email on Friday morning to say that ID would carry out a credit check and took the upfront payment from my bank at the same time but I've not heard anything else from ID.... Can you please help? 

7 replies

Kash
Rank
Userlevel 7
Badge +7

@Adnan Farooq 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

@Kash 

 

Thanks, I've just replied now. 

Darwa
Rank

Hi @Kash 

Similar situation (though I ordered Tuesday and you took the money on Wednesday).

I wouldn’t mind an update as well please :)

A
Rank
Userlevel 1

@Darwa 

 

I wouldn't hold my breath, they have not responded to me. I've noticed that @Kash has been active during the day on the form but has not bothered to acknowledge my private message so not the best start, as far as I'm concerned. @Darwa hopefully you have better luck with them and I will post here, if and when I hear back from @Kash !

Darwa
Rank

@Adnan Farooq Send them a message on Facebook mate - I had a response and update within roughly 30 minutes.

 

A
Rank
Userlevel 1

@Darwa many thanks, I will do. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Adnan Farooq,

We aim to reply to all private messages within 1-2 working days so although we didn’t respond back to your message on the same day we asked for your details, I can see that we did reply to you the next day. We apologise for any inconvenience caused by this timeframe.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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