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Didn't receive a sim with my phone

  • 5 January 2021
  • 3 replies
  • 120 views
R
Rank

Ordered a phone on the 16/12/2020 then the phone arrived on the 19/12/2020 but didn't get any sim. Waited until now and still don't have any sim but am being charged for it. Either want to cancel or get this resolved asap.

 

Thanks

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Best answer by Michelle 6 January 2021, 16:23

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3 replies

Michelle
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Userlevel 5
Badge +8

Hi @Remo 

 

I can see we have already sent you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
ANTONIO
Rank

Two months ago I bought this mobile phone (Huawei P40 Lite) to offer as a gift to my son at Christmas but when I opened the box I noticed that I didn't have the Simcard.So I would like you to solve this little problem and send me a new Simcard  please.

Ryan
Rank
Userlevel 6
Badge +10

Hi @ANTONIO,

I am sorry to hear about that. The SIM card will not be inside the box but rather inside the bag/packaging that the box came in, it should be in a small envelope.

We will send you a PM now to help further just in case you cannot find the envelope.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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