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failty iphone 12 pro max

  • 9 February 2021
  • 1 reply
  • 37 views

Hello!

 

my iPhone 12 Pro Max keeps freezing it won’t even let me switch it off as the screen becomes completely unresponsive. How do I get it exchanged for a working model?
 

I’ve had it under 30 days. 
 

I’d appreciate any help with this. 

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Best answer by Michelle 12 February 2021, 12:38

Hi @Lavender787 

 

Have you tried contacting our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

 

Thanks

 

Michelle 

iD Mobile 

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Hi @Lavender787 

 

Have you tried contacting our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

 

Thanks

 

Michelle 

iD Mobile