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False communication of delivery

  • June 16, 2025
  • 1 reply
  • 12 views

Kirstylove
Community Member

Ordered a phone on the 10-06 and I was told that I would recieve the handset delivery confirmation on the 13-06.

I didn't recieve any confirmation. Contacted again on the 14-06 and was told the item is now in stock and I'll recieve an delivery confirmation within 48 hours.

16-06 I've been told that hand set isn't in stock and won't be until the 11-07! 

1 month I've got to wait to recieve the item, very quick to take the upfront cost of £49 though, without telling me how long I'll actually be waiting! 

1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1420 replies
  • June 17, 2025

I am really sorry about this ​@Kirstylove 

At the time of advertising, the information regarding the estimated delivery time was correct. However, due to unforeseen circumstances and stocking issues with the manufacturer, we have had to push the delivery date back. We will let you know as soon as we have dispatched your order.