Hello, I never recieved my SIM. Tracking show it being delivered to the wrong door. I’ve asked my neighbour but he does not know where it is so I am being charged for something I cannot use, please help.
If your ordered a SIM only plan, the delivery isn’t tracked - they come via Royal Mail.
I assume you received emails from iD about your order?
Best to use the Live Chat service to quickly get yourself a replacement SIM - good luck!
Hey
Just type “Speak to an agent” to be put through.
Thank you,
Rory
Unfortunately it's asking for my 4 digit account number to be able to speak to an agent. I don't have this because I don't have an account. I can't get an account until I get my phone number.
You can type chat to an agent and it should pass you through to a member of the team.
Alternatively you can visit your local Curry’s store and somebody can provide you with a replacement SIM Card.
Kash
I don't have a Curry's near me.
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