can you help please?
Best answer by terrywebbs
Apologies a SIM card should have been sent out with the new mobile.
The code you require will be one sent as a text to the mobile number registered on the account, you may have to wait for the SIM to arrive to set up the app and account.
bookmark this page for use later: https://www.idmobile.co.uk/help-and-advice/id-app-and-id-account
To get a SIM sent out right away please contact ID Mobile team:
Click this link here for Live Chat. Once open, the Live Chat feature can be activated by pressing the button on the bottom right hand corner of the screen.
Agents are available between:
9am - 8pm Monday to Friday.
9am - 6pm Saturday and Sunday.
Or you can call 0333 003 7777 from a landline or other mobile phone (charges may vary).
All the relevant contact details can be found in the link below: