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Order status

  • 24 November 2020
  • 14 replies
  • 333 views

Hi I pre-ordered the IPhone 12 pro gold 128gb, I’m just wondering if you can tell me if this order has been confirmed?

If so will an iD SIM card come with the phone as I am a new customer? 
Ref: [Removed]

thank you 

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Best answer by Ryan 1 December 2020, 12:35

Hi @Fi Dempsey,

We will send you a PM so that we can check this out for you and yes, a new SIM card should be included in the order due to being a new customer.

Ryan

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14 replies

Userlevel 7
Badge +9

Hi @Fi Dempsey,

We will send you a PM so that we can check this out for you and yes, a new SIM card should be included in the order due to being a new customer.

Ryan

Please check references number XXXXXXX

Hi can someone please check my order XXXXXXXX

How do I get someone at ID mobile to check the status of my order? Thanks

Do you need my order confirmation number?

Hello, I placed an order for an iPhone XR over a week ago. I received confirmation and payment has been taken but I have not received the phone. Can someone contact me to update me please. Thanks

Hi at 22 of November i make an order but never arrived can you check whats the problem. If you dont have the Iphone in Blue i accept in black if still dont have for quick delivery i want the refund. The order number is XXXXXX.

I hope you send me any feedback today

Userlevel 6
Badge +8

Hi @Tokata66,

 

We’ll drop you a Private message now to look into this for you.

 

Will

Userlevel 6
Badge +8

Hi @kamilaw,

 

We’ll drop you a Private Message now to see where we’re up to with your order.

 

Will

Userlevel 6
Badge +8

Hi @Michael 9356,

 

We’ll send you a Private Message now to check on your order status.

 

Will

Userlevel 6
Badge +8

Hi @Vikkiwright,

 

Sorry for the confusion surrounding your new iPhone. We’ll drop you a Private Message now to see where we’re up to with this.

 

Will

Userlevel 6
Badge +8

Hi @pequicho,

 

So we can look into an exchange or refund, we’ll send you a Private Message.

 

Will

Can someone please check mu

order status? Received nothing at all

Userlevel 7
Badge +9

Hi @jadekoniuszewska,

We are sorry to hear that. We will send you a PM now so we can check this for you. Our Live Chat Team can also be used if anyone else is needing help.

Ryan