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Replacement SIM needed

S
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I have lost my phone and was sent a replacement through insurance. It arrived today but without a SIM. I have been told to contact my network provider (ID) but their customer service lines are closed because of COVID. Is there any way of ordering one online? If not, i may have to cancel my contract and find another provider. Not an ideal time to be without a phone!!

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Best answer by Rory 29 June 2020, 16:16

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41 replies

Ryan
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Userlevel 6
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Hello @Karen30,

I have moved your question to this thread, you can find the answer from Rory at the top.

Thank you.
Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Karen30
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Hello I need a replacement sim card 

 

Kevin
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Userlevel 4
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Hi there @Twinmum @Gibbo1906 @bart123 

Speaking generally, the quickest way to get in touch to request a replacement SIM would be through speaking to the Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us

We’ll PM the 3 of you though now in case you’ve still been unable to speak to someone there as of yet.  Please check your PM’s and get back to us there.

Thanks

B
Rank

hi there. I would like to request for a replacement sim please.

Gibbo1906
Rank

Hi I need to get a replacement Sim but can't get through on the phone

Twinmum
Rank

Hello

I need a replacement sim please.

Thanks

Kevin
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Userlevel 4
Badge +10

Hi @Annach 

We’ve send a PM to you, if you could reply there.  Providing you’re the account holder we’ll be able to get a replacement issued once we get to your message.

Thanks

Annach
Rank

hi - can i please get a replacement sim - live chat seems to be not working. thanks.

Kevin
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Userlevel 4
Badge +10

Hi there @saxtonas, and super sorry for the delay in responding here. 

Our Live Chat Team would generally be the quickest way to get hold of someone to have a replacement sent out.

Though in this case, we’ll message you privately now to get the ball rolling to get one sent to you.

S
Rank

I too need a replacement sim. There is no online chat link on the contact us page.

No self-service option, no online chat, no phone contact, no response from Facebook or twitter, so-far no response from community, 3 hours trying to contact you. I'm not a happy bunny. Please get in touch.

S
Rank

I too need a replacement sim. There is no online chat link on the contact us page.

Rory
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Userlevel 5
Badge +6

Hi @Gori @Felicoco, the fastest way to request a replacement SIM is by contacting our Live Chat team.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Felicoco
Rank

I need a sim replacement please, how do I go about it ?

G
Rank

Hello,

Sorry my phone got washed too. Can I please have a replacement SIM card.

Many thanks!

Stevew6663
Rank

Hi, I’ve damaged my SIM card when removing it from the phone and it no longer works.  Can I have a replacement SIM card, please

Regards,

Steve

Catalin Sev
Rank

Hello I need a SIM card because I lost my old phone. And because I don’t have my phone I can get the confirmation message to log in the app

K
Rank

Hi,
Replacement sim needed 

Thanks

P
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Userlevel 4
Badge +2

HI @Davidgheorghe48 

I’m sorry to see this post was not responded to.

Can you please confirm if this issue has resolved?

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Davidgheorghe48
Rank

Replacement sim ne

P
Rank
Userlevel 4
Badge +2

Hi @kendal 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
K
Rank

I need a replacement sim Live chat is consistently not available.  How can I get one?

P
Rank
Userlevel 4
Badge +2

Hi @Fizzy 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
Fizzy
Rank

I need a replacement sim how do order one

P
Rank
Userlevel 4
Badge +2

Hi @barbara1948 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
B
Rank

I need a replacement sim card after forgetting my lock code and entering the wrong code to many times , now can not use phone sim I have already entered the PUK  code but sim still blocked !

 

babara

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