Solved

Replacement SIM needed please

  • 29 December 2020
  • 5 replies
  • 415 views
Alex W
Rank

Hi. I need a replacement SIM card as the one that came with my order arrived damaged. Thanks.

icon

Best answer by Kevin 31 December 2020, 20:45

View original
This topic has been closed for comments

5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Alex W,

Sorry to hear that.

Can you clarify what you mean by damaged?

Have you got a photo of this?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Alex W
Rank

Hi Mohammed 

Sim card was half hanging off the bigger credit card size card when it arrived. Like it had already been removed. It looks to me like sim has a scratch on the card, but doesn't really show up well on a picture. Can I get a replacement or should I return the handset? 

 

Thanks. 

Kevin
Rank
Userlevel 4
Badge +10

Hi @Alex W 

Have you tested it to see if it is working at least in the interim?

We’ll send a message regardless to assist with getting a replacement, but there’s a chance it could still work for you now (until we get a new one with you).

Simply click on your profile icon in the top right, then go to your private messages.

E
Rank

I have lost my SIM card and need to order a a replacement, but I cannot register on the ID mobile app as I cannot find the security code and I cant have a reminder message sent to me as I don't have an active mobile. Can you help?

Kevin
Rank
Userlevel 4
Badge +10

Hello there @e-rato 

We’ll send you a private message now so that we can help you further here.

Simply click on your profile icon in the top right, then go to your private messages.

Terms & Conditions
Why iD Mobile?