I was advised that my SIM card had been dispatched on 18th August and it has still not arrived?!
Best answer by Mohammed
View originalI was advised that my SIM card had been dispatched on 18th August and it has still not arrived?!
Best answer by Mohammed
View originalHello
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Sorry to hear your SIM still hasn’t arrived. It sounds like this is lost in the post.
I’ll get a PM sent over so we can look into this.
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Mohammed
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My sim has not arrived.Â
Its been over a week.Â
Account No XXXXXX
Hi
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We’ll send you a Private Message now to see about getting you one sent out ASAP.
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Will
How…..
email…. I can’t log on to get help without a SIM it’s been 10 daysÂ
can you tell me when it was sent.Â
Or send a replacement ASAP.Â
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Hi
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I’ve replied to your Private Message. Once we have the correct information, we’ll send out a new SIM card for you.
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Will
SIM card arrived but doesn’t work.Â
Have already tried all advice from I D community. Â Wipe sim, different device etc.Â
Can you send me a replacement ASAP.Â
I also need a new security code as one sent does not work either
Hello we’re glad that the new SIM card has arrived.
However, this SIM will be inactive and needs to be activated first.
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Have you tried activating this on https://www.idmobile.co.uk/help-and-advice/your-sim-card
If you still have issues, just send us a message via our PM and we’ll assist.
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Mohammed
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I placed a SIM only order last week. I’ve received several emails since but the SIM has not arrived.
The post has been really hit and miss these days because of the pandemic. This could be causing delays to SIM cards being dispatchedÂ
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