Hello, I ordered a SIM only for my dad George Huthinson order number 114005338 on Saturday 7th November.
We still haven't received the SIM card yet, I was hoping you could give me an update
Best regards
Best answer by WGH
View original
Hello, I ordered a SIM only for my dad George Huthinson order number 114005338 on Saturday 7th November.
We still haven't received the SIM card yet, I was hoping you could give me an update
Best regards
Best answer by WGH
View originalHi
I am glad to hear that the SIM card has since arrived! They can take up to 5 working days to arrive if you order any more in the future.
Ryan
Please help as you can’t actually seem to speak to an actual person or send a direct email to anyone at ID.
ive just set up my third ID account for my next son and although sim was sent out on 9/11 I haven’t received it (order XXXXX)
please advise as this is getting very frustrating!
olivia
Hi
We’ll drop you a private message now to get you a new SIM card sent out ASAP.
Will
Hi Im just wondering the same ??
ordered sim card on 13/11 and still waiting for card to arrive.
How comes ID company sending me information about first payment when I don’t have SIM card ???????
Customer service not existing how I can get this matter sorted ?????
Will,
I haven’t received a private message? Is there a new SIM on its way please?
liv
Will,
Please CANCEL this order, it is too late and I have ordered another. I will be cancelling the DD and am within the cool off period (even though I never received it)
thanks
Will,
I haven’t received a private message? Is there a new SIM on its way please?
liv
Will,
Please CANCEL this order, it is too late and I have ordered another. I will be cancelling the DD and am within the cool off period (even though I never received it)
thanks
Hello
I can see you have already replied to us and we’ve sorted this via PM.
Hi Im just wondering the same ??
ordered sim card on 13/11 and still waiting for card to arrive.
How comes ID company sending me information about first payment when I don’t have SIM card ???????
Customer service not existing how I can get this matter sorted ?????
We can see you’ve already been sent a PM to sort this.
Mohammed
My mum ordered a SIM card a couple of weeks ago and it still hasn't arrived. She's tried to contact ID but can't get anywhere. She has been charged for her bill this month even though she hasn't used SIM. She has a PAC code from EE that she wants to use to keep her number but can't do anything until the ID SIM has been sent. Please advise. Thanks
DITTO: NO SIM CARD.
ORDER REF 114345766
THE PHONE IS GREAT, BUT I’LL RETURN IT IF I CAN’T GET MY SIM.
Hi
Is your mother able to create a post here so that we can help her with this? If not, she can try our Live Chat Team here.
Hi
We will send you a PM so we can help you with this.
Ryan
I've asked her to try and sign up to create a post on here as she has tried the live chat but can never get through to anyone.
Thanks
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