Question

Sim card has not arrived

  • 15 December 2020
  • 5 replies
  • 36 views
F
Rank

My mum made an order on the 9th of December, it was expected to have arrived within 3 working days but we have still not received it. She currently cannot make calls to anyone and we keep getting emails about the payment plan even though we have not recieved the SIM. Can I have an update on this? 

This topic has been closed for comments

5 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @fate,

We’re sorry to hear that. SIM cards can take up to 5 working days to be delivered so it should have arrived by the time we’re posting this message; did it arrive in the end? If not, please ask the account holder to comment on this post and we will offer further assistance. They can also speak to our Live Chat Team here for help.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
F
Rank

Hi, no it has still not arrived.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @fate 

We are sorry to hear your mother has still not received the sim card. Did she manage to speak to our Live chat team regarding this? Alternatively, please get them to message here and we will send them a Private Message to help with this.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
F
Rank

Hi @fate 

We are sorry to hear your mother has still not received the sim card. Did she manage to speak to our Live chat team regarding this? Alternatively, please get them to message here and we will send them a Private Message to help with this.

-Mohsin

She did speak to the Live chat team. They said they'll send another one which should be coming in 3 days. It's past 3 days now and it still hasn't arrived. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @fate,

Due to the Christmas period and bank holidays, the usual 3-5 working day timescale may be extended. If she can create an account and post a message, we can help further.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Terms & Conditions
Why iD Mobile?