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SIM card hasn't arrived

  • 4 January 2021
  • 3 replies
  • 162 views
M
Rank

Hello,

I ordered a SIM only plan on 23/12/20 and have not yet received my sim card or any tracking information. Could I please have an update on when I should expect my delivery?

I have also received a letter from yourselves stating my first payment will begin on 07/01/21… Something I am not in any way happy about if the SIM hasn’t arrived by then.

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Best answer by Michelle 11 January 2021, 13:33

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3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @markh,

We are sorry to hear about the delivery delay. SIM cards can take up to 5 working days to arrive and due to Christmas, New Years and Covid delays in some areas it can extend the timescale. 

We will send you a PM now so that we can issue a new one if it still has not arrived.

Ryan

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S
Rank

My sim hasn’t arrived after 6 days I’ve had no contact??

Michelle
Rank
Userlevel 5
Badge +8

Hi @Skelly 

 

We can arrange to send you another SIM card.

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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